Job Title = Desktop Support Engineer (L1)
Job Location = Bangalore Karnataka
Experience = 1 to 3 years
Key Responsibilities =
- Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems and business applications.
- Diagnose and resolve hardware, software, and OS-related issues.
- Install and configure local and network printers.
- Configure and troubleshoot Microsoft Outlook, including mailbox setup and backup/recovery.
- Join client systems to the Active Directory domain and perform basic user support.
- Assist in troubleshooting DNS, DHCP, and basic network connectivity issues.
- Provide remote technical support using Remote Desktop (RDP).
- Log, update, and resolve incidents using the ticketing system within SLA.
- Perform software installation, driver updates, and system maintenance.
- Coordinate with users to ensure timely issue resolution and customer satisfaction.
- Maintain IT asset records and document technical support activities.
Qualification = graduate with BE or Diploma
Language = English, Hindi (compulsory)
Gender = male only