Desktop Support Engineer – L2
Locations: Dombivli, Chembur, Ghatkopar & Churchgate – Mumbai
Experience: 1–3 Years
Qualification: Graduation is compulsory
Gender: Male candidates only
CTC:
- Dombivli: ₹30,000/month
- Chembur: ₹27,456/month
- Ghatkopar: ₹30,000/month
- Churchgate: ₹30,000/month
Job Responsibilities
- Provide L2 technical support for desktops, laptops, operating systems, printers and IT peripherals.
- Troubleshoot and resolve desktop/laptop hardware and software issues.
- Perform hardware troubleshooting, component replacement and preventive maintenance.
- Install, configure and troubleshoot Windows operating systems and applications.
- Troubleshoot LAN connectivity and basic network-related issues.
- Configure and troubleshoot printers, scanners and other peripherals.
- Handle user incidents and service requests within defined timelines.
- Perform system patching, updates and routine maintenance.
- Maintain proper documentation of incidents and troubleshooting activities.
- Coordinate with IT infrastructure and network teams for escalated issues.
- Provide on-site technical support to end users.
Required Skills
- Good practical knowledge of desktop and laptop hardware.
- Hands-on experience in hardware troubleshooting and component replacement.
- Good knowledge of Windows OS and desktop support.
- Basic knowledge of LAN and network troubleshooting.
- Good troubleshooting and problem-solving skills.
- Good communication and user-handling skills.
Additional Requirement
- For the Chembur location, candidates must be IT graduates.
- Candidates must have 1–3 years of relevant Desktop Support / IT Support experience.
- Practical hands-on exposure to desktop support is mandatory.