Desktop Support Engineer L3

Job Responsibilities

• Provide advanced desktop and end-user support for hardware and software-related issues.
• Troubleshoot and resolve desktop, laptop, printer, operating system, and peripheral-related problems.
• Perform hardware troubleshooting, component replacement, installation, and preventive maintenance.
• Handle networking and passive infrastructure support at the site.
• Troubleshoot LAN connectivity, network points, patch panels, and related passive components.
• Perform installation, testing, troubleshooting, and basic maintenance of fiber optic cables.
• Troubleshoot and manage network switches and switch ports, including port connectivity and basic configuration checks.
• Identify and resolve network connectivity issues between end-user devices and network infrastructure.
• Support LAN cabling, patching, labeling, and connectivity testing as required.
• Coordinate with network and infrastructure teams for complex technical issues and escalations.
• Maintain proper documentation of hardware, network issues, troubleshooting activities, and asset-related information.
• Ensure timely resolution of incidents and maintain smooth day-to-day IT operations at the site.
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Required Skills

• Strong practical experience in Desktop Support and Hardware Troubleshooting.
• Good knowledge of Networking and Passive Infrastructure.
• Hands-on knowledge of LAN connectivity and network troubleshooting.
• Practical exposure to Fiber Optic Cable and connectivity testing.
• Good understanding of Network Switches and Switch Ports.
• Ability to troubleshoot hardware, LAN, and connectivity-related issues independently.
• Good communication and coordination skills.
• Willingness to work on-site and handle day-to-day IT infrastructure support.