Job Description – Desktop Support Engineer

Job Responsibilities

• Provide desktop and laptop support, including installation, configuration, troubleshooting, and maintenance.
• Diagnose and resolve hardware issues related to desktops, laptops, monitors, keyboards, mice, and other peripherals.
• Install, configure, and troubleshoot Windows operating systems and commonly used applications.
• Troubleshoot printer, scanner, and other peripheral-related issues.
• Perform hardware replacement, upgrades, and preventive maintenance.
• Provide basic LAN and network connectivity support, including IP configuration and troubleshooting.
• Assist with software installation, system updates, antivirus, and security patches.
• Maintain IT asset records, service tickets, and technical documentation.
• Coordinate with the IT team to resolve technical issues within the required time.
• Provide on-site technical support to end users and ensure smooth day-to-day IT operations.

Required Skills

• Good knowledge of desktop and laptop hardware, including practical troubleshooting.
• Hands-on experience in hardware diagnosis, component replacement, and system assembly.
• Basic knowledge of Windows operating systems and software installation.
• Understanding of LAN connectivity, IP configuration, and basic networking.
• Good problem-solving, communication, and troubleshooting skills.

Candidate Requirements

• 1–3 years of relevant experience in Desktop Support / Hardware Support.
• BE / Diploma in IT or any relevant IT graduate qualification.
• Strong practical knowledge of computer hardware is essential.
• Candidates must be comfortable working at any of the mentioned Mumbai locations.